- Home
- Questions and Answers
Questions and Answers
These are the questions we hear most often: how to send a request, where to find your driver at the airport, what happens if the flight is late, how many suitcases fit and how to cancel. If your question is not here, write to us in Russian or English and we will answer and confirm in writing.
Booking
How Do I Book a Ride?
Send a request on this website or write to us on WhatsApp, in Russian or English. We confirm the price in writing and send the driver's name and phone number before the ride.
How Far Ahead Should I Book?
The earlier the better, especially for the S-Class, Maybach and Rolls-Royce. On the day itself you can still try: call or write on WhatsApp and we check whether a car is free.
Do I Pay in Advance?
No payment is taken on this website. We confirm the payment method when you book.
Can I Book for Someone Else?
Yes. Give their name, flight and contact, and the sign will carry their name. If they speak only Russian, tell us so we can try to send a Russian-speaking driver.
At the Airport
Where Will the Driver Meet Me?
In the arrivals hall after baggage claim, with a sign bearing your name.
What If My Flight Is Late?
We track the flight and the driver comes for the real landing time. You do not need to confirm a new time.
How Long Does the Driver Wait?
60 minutes from landing at the airport and 15 minutes in the city. After that, each 30 minutes or part of it costs €15.
How Do I Tell the Two Airports Apart?
Check the code on your ticket: IST is Istanbul Airport on the European side, SAW is Sabiha Gökçen on the Asian side. More in our Sabiha Gökçen guide.
Vehicles and Luggage
Which Vehicle Should I Choose?
Count people and suitcases: an E-Class takes up to 3 people and 2 large cases, a Vito up to 6 people and 6 large cases, a Sprinter 10 to 15 people. See our comparison.
What If There Are 7 to 9 of Us?
For a group that size we suggest two Vitos.
Do You Have Child Seats?
Yes, free of charge. Give the child's age and weight in the request.
Do Your Drivers Speak Russian?
Some do. If it matters, say so in the request and we will try to assign one, or warn you in advance if none is free on your date.
Price and Cancellation
Is the Price per Person?
No, it is per car, one way. Every option is in the price list.
What Does the Price Include?
VAT, tolls, bridges, parking, waiting within the limits above, and water.
How Do I Cancel?
Write or call at least 24 hours before pick-up and the cancellation is free.
How Can I Pay?
By bank card, company transfer or cash agreed in advance. We confirm the details when you book.